Shipping & Times

All orders are usually dispatched within 3 working days of your order being received. UK items will be sent using a signed for service.

There will be a longer wait time on any made to order items, I will notify you of this as soon as possible. 

Please contact me for any international deliveries. Any local taxes or import duties will be  the responsibility of the customer.

Delivery

Returns & Breakages

 All items are well packed and great care is taken to ensure each order arrives safely, but because of the fragile nature of ceramics, breakages do sometimes occur. 

 

If you find that an item has arrived in a damaged state, please photograph all damage and email this to eleanorcraneceramics@outlook.com within two days of receiving it. 

 

If possible I will replace this item alternatively I can issue a full refund or make a replacement (a made replacement will have a wait time).

Returns

Frequently Asked Questions

Do you sell your work in any shops/galleries?

Yes, I do! Please see me stockist page for more details.

Do you ship worldwide?

Yes, please message me for delivery details before ordering.

Are your items dishwasher safe?

They are but I hope you love them so much that you are happy to wash them by hand. 

Can I order something that isn’t available in your online shop?

Yes you can. Please get in touch so that I can get your order arranged and inform you of a wait/delivery time. 

Do you sell wholesale?

Yes, please send me a message and I can get a price list sent out to you.

FAQs

eleanorcraneceramics@outlook.com

07891205225

© Eleanor Crane Ceramics - All Rights Reserved